Privacy Policy

At 3bmw, we are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you hold over your own data. By accessing or using 3bmw, you agree to the practices described in this document.

This policy applies to all users of 3bmw, whether you access the platform from Dhaka, Chittagong, Sylhet, Khulna, or any other location in Bangladesh. We handle your data with transparency, purpose, and security as our core principles. If you have any questions about this policy, please contact our support team at [email protected].

Our Privacy Commitments

Information We Collect

Personal Information You Provide

When you register an account, deposit funds, or contact our support team, you may provide us with personal information that includes, but is not limited to:

• Full name and date of birth for account verification purposes
• Email address and mobile phone number for account access and notifications
• Residential address (city and district within Bangladesh, e.g. Dhaka, Rajshahi, Barisal, Mymensingh)
• Government-issued ID details submitted during the KYC verification process
• Payment method details, including mobile banking numbers (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals

Automatically Collected Data

When you use the 3bmw platform, we automatically collect certain technical data to ensure service quality, security, and compliance. This includes:

• IP address and approximate geographic location (country and city level only)
• Device type, operating system, browser version, and screen resolution
• Browsing behavior on 3bmw, including pages visited, games played, session duration, and click patterns

How We Use Your Information

3bmw uses the information we collect only for legitimate, specified purposes. Your data is never used in a way that is incompatible with the reason it was originally collected. The primary uses include:

• Creating and managing your 3bmw player account, including login authentication and security checks
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods in BDT
• Verifying your age and identity to ensure all players on 3bmw are 21 years of age or older, in accordance with our responsible gaming policy
• Providing customer support and responding to your queries, complaints, or requests within our 30-minute target response window
• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other violations of our Terms and Conditions
• Sending you relevant promotional communications, bonuses, and platform updates — you may opt out of marketing emails at any time by contacting support

Data Sharing and Disclosure

3bmw does not sell, rent, or trade your personal information. We treat your data with strict confidentiality. We may, however, share limited information with trusted third parties in the following specific circumstances:

In all cases, any third party receiving your data is contractually obligated to protect it and may only use it for the specified purpose for which it was shared.

• Payment processors and mobile banking partners (bKash, Nagad, Rocket) solely for the purpose of completing your financial transactions
• Identity verification and KYC service providers engaged to confirm the authenticity of documents you submit
• Law enforcement or regulatory authorities, only when we are legally compelled to do so by a valid court order or statutory requirement under applicable law

Payment and Financial Data

3bmw processes all deposits and withdrawals in Bangladeshi Taka (BDT) through trusted local payment channels. When you make a transaction using bKash, Nagad, Rocket, Upay, or a bank card (Visa, Mastercard), the relevant payment identifiers — such as mobile wallet numbers or masked card digits — are stored securely to facilitate transaction history, dispute resolution, and anti-fraud monitoring.

We do not store full card numbers or full mobile wallet credentials on our servers. Payment processing is handled through secure, encrypted payment gateways. 3bmw does not have direct access to your full financial account details beyond what is necessary for transaction reconciliation.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. In practice, this means account information is retained for the duration of your active account and for a reasonable period thereafter to comply with financial record-keeping obligations.

If you request deletion of your account, we will remove or anonymize your personal data within a reasonable timeframe, subject to any legal obligations requiring us to retain specific records. Transaction data associated with deposits and withdrawals may need to be kept for a longer period in accordance with financial compliance requirements.

Cookies and Tracking Technologies

3bmw uses cookies and similar tracking technologies to improve your experience on our platform. These small data files are placed on your device when you visit our site and allow us to recognize your browser, remember your preferences, and analyze platform usage. The types of cookies we use include:

• Essential cookies — required for core platform functionality such as maintaining your login session and enabling secure transactions
• Analytics cookies — used to understand how players interact with 3bmw, which pages are most visited, and where players spend the most time, helping us improve the platform
• Preference cookies — used to remember your language setting, display preferences, and previously selected game categories to personalize your return visits

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may impact certain platform features. Continued use of 3bmw without changing your cookie settings implies acceptance of our use of cookies as described above.

Your Rights Over Your Data

As a 3bmw player, you hold the following rights with respect to the personal information we hold about you. To exercise any of these rights, please contact our support team at [email protected] — we will respond to all data requests within a reasonable timeframe:

• Right of access — you may request a copy of all personal data we hold about you, along with information on how it is being processed
• Right of rectification — if any personal data we hold is inaccurate or incomplete, you may ask us to correct or update it
• Right of erasure — you may request that we delete your personal data, subject to any legal retention obligations we are bound by
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your data while a concern is being investigated
• Right to object — you may object to our use of your data for direct marketing purposes at any time, with immediate effect

We are committed to responding to all such requests promptly and in good faith. Where we are unable to fulfil a request due to a legal obligation, we will clearly explain the reason and what alternatives may be available.

Data Security Measures

3bmw employs a range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your device and our platform is encrypted using SSL technology. Our internal systems are protected by access controls, and employee access to sensitive user data is restricted to those with a legitimate operational need.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify impacted users as soon as reasonably practicable and take all appropriate remedial steps. We encourage you to use a strong, unique password for your 3bmw account and to keep your login credentials confidential at all times.

Protection of Minors

3bmw is strictly an adults-only platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration and KYC process includes age verification steps specifically designed to prevent underage users from creating accounts or accessing gambling services. If we become aware that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe a minor has accessed 3bmw, please contact us immediately at [email protected].

Changes to This Privacy Policy

3bmw reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via email. The revised policy will take effect immediately upon publication on the 3bmw platform.

Your continued use of 3bmw following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we are protecting your information. The most current version of this policy is always available at 3bmw.club/privacy-policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3bmw handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and national holidays such as Victory Day (December 16) and Independence Day (March 26).

Response time target: within 30 minutes. Please write to us in English for the fastest resolution. All privacy-related correspondence is treated as strictly confidential.

[email protected]